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Privacy Policy

At Spreacombe Gardens, trading as Spreacombe Estate Company Ltd.  we are committed to safeguarding and preserving the privacy of our visitors enquiries@spreacombe.com,  bookings@spreacombe.com.

This Policy explains what happens to any personal data that you provide to us, or that we collect from you when you use this website.

We do update this Policy from time to time, the latest version is published on this page so please review this Policy regularly. If you have any questions regarding this policy please email  

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

Information that you voluntarily provide by filling in forms on our Website. For example, when you register for information, or make a purchase, or contact us via the "contact us page".

Information about your use of our website including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data, but cannot be tracked back to you as an individual.

In running our business we may collect information provided to us when you communicate with us by any means such as phone or email.

Our booking information is collected via a third party booking system run by Devon Farms. 

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can be done by activating the setting on your browser which enables you to decline the cookies.

Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

Use of Your Information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for the following purposes:

To provide information to you that you request from us relating to our products or services.

To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

Other relevant communications for general customer service.

If you have consented we may communicate with you to inform you of any changes to our website, services or goods and products, send general marketing newsletters or equivalent. This will only be if you have agreed to receive such information and will only be of an occasional frequency. 

We do not share your data with any other company for marketing purposes. We would only ever share your data by exception with express permission to a third party if that is relevant and required following our transactions or discussions. 

Opt Out

Any occasional marketing & promotional e-mails that we may decide to send will provide a link at the end of the e-mail to unsubscribe from that service.

Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.

 

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

We may also store paper copies of your information, such as booking forms, records of telephone conversations etc.  These will always be stored and used in an appropriate way.

Sensitive Personal data

We do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc) unless it is volunteered by you. In order to tailor product offers to your circumstances we may sometimes ask for information such as your age or any disability that you may have. As with all data, it is entirely up to you to decide whether or not you are happy to provide this information. Sensitive personal data will only be used in order for us to fulfil our contract with you to provide the services that you have requested. We may use data provided by you to serve you better and meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information simply to browse our website.

Disclosing Your Information

We will not disclose, sell or otherwise, your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business to the buyer.

Where we are legally required by law to disclose your personal information.

To further fraud protection and reduce the risk of fraud.

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

Third Party Links

You might find links to third party websites on our Website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Our website includes social media features, such as the ‘Facebook Like button’ and Widgets. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

We work with carefully selected Online Travel Agents (OTAs). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information. Should you wish to receive details that we hold about you please contact us using the contact details below.

Children

Please note that we do not collect any personal information from children under 16 years of age and that no child under 16 should submit any personal information to us. Should we discover that any such personal information has been delivered to us, we will remove that information as soon as possible.

Retaining Information

We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at enquiries@spreacombe.com or if you would prefer to write to us then our contact address is:

Spreacombe Manor
Braunton
North Devon
EX33 1JA

This poicy was updated on 28th May 2018

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